Comcast and I are done. DONE. I have to take in my equipment on Saturday and then I will be washing my hands of them.
Which of course means no cable or internet at home but honestly, that's okay. I've looked into Qwest but to get their deal you have to have Windows Live (at least, that seems to be the case if you don't also have a phone line, which I don't want). Having a Mac, and an older one that doesn't support Windows OS like the newer ones can, this doesn't seem like a viable option. And honestly, I'm sort of at the point that I don't really want to be spending money on this. I very much like the idea of taking the money that I was giving Comcast for their disservices and putting it towards paying off a new laptop.
Anyway, the last straw was the fact that they're charging me a $27 "service" fee on top of my regular bill. What service did they provide, you ask? Well, you may remember in October, I had my "signal leakage" problem. A problem that was determined to be caused by my television set and not any of their equipment. But because the technicians came out and had to "replace equipment" according to the service logs (which they did not) and I did not agree to pay their ridiculous "service protection plan" when I first signed up with Comcast, they can charge me a service fee. Yes. They're charging me almost $30 because their equipment wasn't broken. And despite the numerous and inventive ways I tried to get this across to the very patient woman on the phone, there was no budging, no attempts at working with the customer. When I finally said "Can you transfer me to someone so I can cancel my service" and she sent me to the "Loyalty Retention Department" the other very nice, patient lady there had absolutely no problems with me cancelling my service. I expected to have to fight tooth and nail, but I explained that I was unhappy at being charged a service fee when no service was given (because there wasn't any problem to fix) and that I no longer wanted to give them my money, she was like "Okay, here's the address for the office where you can turn in your equipment." So on top of the fee that they're still charging me, they made absolutely no attempt to negotiate or really understand where I was coming from, and so, we are finished.
edit: Oho, to add fuel to the fire, I just re-read the comment that the Comcast National Customer Service representative left on that first post I made about the service outage. It states that he would make sure my account was credited for the loss of service. According to my math, that did not happen either. But since I can't view my online bill, because the email account and/or the password they gave me for viewing my account online DON'T WORK, I can't double-check to see if I was actually credited for that loss of service due to nothing being wrong with the equipment.
It's been hours since I talked to them and I'm still mad. This just the worst customer service I've ever encountered. I should just let it go. Deep breaths. Knitting tonight. All is well.
And any time I feel sad that I can't watch TV or screw around on the internet immediately (because let's face it, there's no shortage of places offering free wi-fi, I just have to go to them) I will think of this or possibly one of these and be happy. I can also look forward to more reading time, more knitting time, more Netflix time, etc. If any of you ever come visit me, you'll just have to understand my new "bohemian" lifestyle. ;)
In other news, I had dreams of things catching on fire. Like, an electric pole getting struck by lightning, catching fire, and then setting fire to trees around it. Or a wall in my parents' house (which wasn't actually my parents' house, but it was in the dream) having an electrical fire. To my recollection, I've never had such dreams, so this is odd.
To end this on a good note, I finally published my first pattern, a scarf, and it's being quite well-received for a no-name, first-time designer (at least, in my opinion, the numbers I'm seeing make me very happy).
Which of course means no cable or internet at home but honestly, that's okay. I've looked into Qwest but to get their deal you have to have Windows Live (at least, that seems to be the case if you don't also have a phone line, which I don't want). Having a Mac, and an older one that doesn't support Windows OS like the newer ones can, this doesn't seem like a viable option. And honestly, I'm sort of at the point that I don't really want to be spending money on this. I very much like the idea of taking the money that I was giving Comcast for their disservices and putting it towards paying off a new laptop.
Anyway, the last straw was the fact that they're charging me a $27 "service" fee on top of my regular bill. What service did they provide, you ask? Well, you may remember in October, I had my "signal leakage" problem. A problem that was determined to be caused by my television set and not any of their equipment. But because the technicians came out and had to "replace equipment" according to the service logs (which they did not) and I did not agree to pay their ridiculous "service protection plan" when I first signed up with Comcast, they can charge me a service fee. Yes. They're charging me almost $30 because their equipment wasn't broken. And despite the numerous and inventive ways I tried to get this across to the very patient woman on the phone, there was no budging, no attempts at working with the customer. When I finally said "Can you transfer me to someone so I can cancel my service" and she sent me to the "Loyalty Retention Department" the other very nice, patient lady there had absolutely no problems with me cancelling my service. I expected to have to fight tooth and nail, but I explained that I was unhappy at being charged a service fee when no service was given (because there wasn't any problem to fix) and that I no longer wanted to give them my money, she was like "Okay, here's the address for the office where you can turn in your equipment." So on top of the fee that they're still charging me, they made absolutely no attempt to negotiate or really understand where I was coming from, and so, we are finished.
edit: Oho, to add fuel to the fire, I just re-read the comment that the Comcast National Customer Service representative left on that first post I made about the service outage. It states that he would make sure my account was credited for the loss of service. According to my math, that did not happen either. But since I can't view my online bill, because the email account and/or the password they gave me for viewing my account online DON'T WORK, I can't double-check to see if I was actually credited for that loss of service due to nothing being wrong with the equipment.
It's been hours since I talked to them and I'm still mad. This just the worst customer service I've ever encountered. I should just let it go. Deep breaths. Knitting tonight. All is well.
And any time I feel sad that I can't watch TV or screw around on the internet immediately (because let's face it, there's no shortage of places offering free wi-fi, I just have to go to them) I will think of this or possibly one of these and be happy. I can also look forward to more reading time, more knitting time, more Netflix time, etc. If any of you ever come visit me, you'll just have to understand my new "bohemian" lifestyle. ;)
In other news, I had dreams of things catching on fire. Like, an electric pole getting struck by lightning, catching fire, and then setting fire to trees around it. Or a wall in my parents' house (which wasn't actually my parents' house, but it was in the dream) having an electrical fire. To my recollection, I've never had such dreams, so this is odd.
To end this on a good note, I finally published my first pattern, a scarf, and it's being quite well-received for a no-name, first-time designer (at least, in my opinion, the numbers I'm seeing make me very happy).
Current Mood: 
angry
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